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Customer Service Representative

If you're outgoing, friendly, passionate and love to talk, we need to talk! Our contact centers are staffed with exceptional Garmin associates eager to assist you. Whether you need technical "how to" assistance or repairs to one of our many devices, our agents are on the other end of the line wondering "how may we help you?" We are looking for a Customer Service Representative to handle all customer service related end-customer contacts received by telephone, fax, mail and email with the highest level of professionalism.Customer Service Representatives are responsible for handling customer inquiries and requests regarding products, orders and returns with the highest level of professionalism and working with customers to determine which products, accessories and plan of action best serves their individual needs. Other responsibilities include:Displays professional customer support skills and always maintain professional interactions with Garmin customers and co-workersAccurately describe Garmin product features, capabilities and applications to customers Use a variety of systems to respond to customer requests and resolve issuesReport any and all out-of-line conditions affecting customer satisfactionDevelop and maintain department and company image and philosophy to the publicIdentify and recommend improvements in Garmin products, documentation and proceduresRemain current on changes in policies, procedures, and product offeringsHandles customer orders from customers, enters and processes sales order through Garmin systems with a high level of accuracyMonitor alarms for all clients & servers to ensure website and applications are performing as desiredCollect Data on FBO fuel pricingAbility to work flexible hours to accommodate 24/7 customer service support operation Candidates for this role will possess a High School Diploma or GED and a minimum of 1 year customer service experience. Candidates must possess a positive attitude and an ability to serve as a team player with demonstrated excellence in verbal and written communication skills. Other requirements include: the ability to grasp new concepts quickly, proficiency using Microsoft Word and Excel, and efficient data entry skills.Our benefits, designed to lead an evolving marketplace, support innovation and encourage a healthy balance between work and life, keep us competitive and allow our associates to make their own decisions about their well-being and future. We offer a choice of healthcare plans-with low or no premiums-which consistently rank in the 90th percentile when compared to other high-tech employers, plus dental and vision plans for you and your family. In addition, our financial benefits rate 82% above the median for technology companies comparable in size. Our 401K retirement plan provides 5% of pay base contribution plus a match of 75 cents for every dollar you contribute to a maximum of 10% of your compensation. The employee stock purchase plan allows for shares to be bought at a 15% discount. EEO/AA/Minorities/Females/Disabled/Veterans

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