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Sales Lead - New Store - Southbury Green

Overview
The Sales Lead supports the management team in achieving store sales and profitability goals by creating a positive and energetic store environment. The primary focus is to ensure a superior customer experience by acting as the sales floor leader and allowing management to focus on overall store leadership. Assists the management team in ensuring excellent visual merchandising and operational standards. In the absence of the Store Manager or Assistant Store Manager, the Sales Lead acts in the capacity of the manager on duty.
Responsibilities
Sales Generation and Performance
Responsible for achieving individual and store sales and productivity performance goals:
When acting in capacity as manager on duty, communicates store and individual goals to all associates and uses metric results to motivate and coach to behaviors Identifies and celebrates individual and team successes
Builds customer loyalty by creating genuine connections with customers, achieving J Jill Credit Card and Email capture goals, and assisting with company sponsored outreach events
Works with customers to resolve merchandise and customer service issues timely and effectively, ensuring positive customer experience and continued customer loyalty
Coaches Store Team
Promotes a positive and energetic store atmosphere of teamwork as well as individual associate contribution:
Acts as a Sales Floor Leader and a role model to ensure all customers are delighted and segment selling goals are achieved
Encourages store associates to try on new styles to enhance product knowledge, assist customers in building great outfits and project the J. Jill brand image
Ensures customers are encouraged to try on items and associates are genuinely advising to help her build her wardrobe in the fitting room
Assists in training new associates, with particular focus on product and customer experience
Visual Merchandising
Assists with planning and executing floorset and ongoing re-merchandising of store
Ensures excellent visual standards are consistently maintained
Replenishes the sales floor consistently to ensure all sizes and minimum standards are represented on the sales floor
Operational Excellence
When acting in capacity of manager on duty, adjusts weekly store schedules if needed to meet customer needs
Utilizes company tools to ensure optimal daily floor coverage and zoning, as well as management of tasks
Participates in all operational areas and functions including: knowledge and implementation of all company policies and procedures, marketing, product replenishment, markdowns and promotions, store cleanliness and backroom organization
Assists with protecting company assets and reduce merchandise shrink by overseeing internal, external and administrative inventory processes according to company procedures
Ensures compliance to company policies and procedures, and federal, state, and local employment laws to ensure a safe environment and protect company assets
Performs all duties in the best interest of the company and brand
Qualifications
Leadership qualities, training and team building skills
Excellent customer service skills with statistical track record in all areas of sales
Strong style, merchandising and wardrobing skills
Ability to clearly communicate goals and objectives to team
Entrepreneurial and creative
Treats everyone on the team with dignity and respect, and motivates through inspiring and encouraging leadership
2+ years Women's Specialty Retail experience required, 1+ years in a store supervisory position preferred
Point of Sale and general Microsoft Office software experience
Experience in relevant Human Resource processes
Must have the availability to work during the majority of peak business periods, including Saturday and Sunday


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